Looking for a technician job in the Brussels region?
Passionate about audiovisual systems and customer experience?
And eager to work for an international organization that is in full expansion?
The Big Picture
Televic Conference is on the lookout for an experienced curious Customer Success Manager to join our team in Brussels. As customer success manager you are the link between our customer and our AV technicians team. We provide support and maintenance in the meeting rooms equipped with (cameras, projectors, control systems, audio systems, conference systems, IT, etc.)
Our team is located in the European Parliament in the heart of Brussels. Your presence at Televic HQ is occasionally required (e.g. for meetings and training).
You will be part of our Service team at the European Parliament where you will take the lead to manage the maintenance project and take care of all additional side projects.
You are the onsite point of contact for the customer and will act as the bridge between the customer and the team where you’ll lead the follow-up meetings.
You will take the lead to organize the planning for incident management, preventive maintenance and additional projects.
You provide the customer with the necessary technical advice based on thorough problem and risks analyses.
You suggest (technical) improvements based on thorough problem and risk analyses and provide solutions for repetitive problems to improve the overall customer experience.
You assure everything gets done in time and with the highest quality and take the responsibility for managing budget progress.
Manages and guards the contractual part of the project.
You will support in technical interventions and diagnose and resolve various issues with all audiovisual and conference installations.
You have a Bachelor Degree or equivalent direct work experience.
You have a can-do attitude and are result driven.
Good knowledge of English and French is required.
You have the ability to convey complex technical topics with simplicity.
You have excellent organization and prioritization skills.
Experience with IT networks and Crestron and/ or AMX systems is a plus.
Wherever communication needs technology, Televic is at work. We develop, manufacture and install high-tech communication systems with focus on 4 niche markets: Conference, Education, Healthcare and Rail.
Televic Conference is key provider of discussion systems, simultaneous translations and electronic voting systems worldwide. Decades of experience in satisfying the most demanding customers results in a vast array of both standard and customized solutions for managed meetings.
Our HQ are located in Izegem but you are assigned to the Brussels region. We offer you an attractive salary with exciting legal benefits and the possibility to participate in our personalized Televic Bonus Plan. Our strong focus on training and development sets us apart!
At Televic, you work in a stimulating environment that emphasizes your unique talents and growth.
We value direct communication, team spirit and a drive for results.