Eager to combine technical expertise and client contact?
Excellent communication skills?
And interested to work for an international organization that is in full expansion?
We’re looking for a curious Technical Support Engineer
Televic Conference develops, manufactures and markets conferencing solutions to high-profile customers worldwide (e.g. the United Nations, the European Parliament, the French Senate etc.).
In order to boost our growth we are on the lookout for a curious Technical Support Engineer to resolve technical issues (for international clients) that require expert product knowledge. You collaborate closely with your colleagues of product management and R&D in Izegem, and report to the projects & after sales team lead. Occasionally (20%), you go onsite for technical interventions.
Working as a Technical Support Engineer
You analyze and resolve escalated technical issues that are reported by clients (end-users, integrators, solution partners, etc.) or internal stakeholders.
You are the single point of contact for clients. You provide status feedback of the corrective measures and the foreseen lead time.
You occasionally participate in installations performed by external partners and provide on-site customer training.
You investigate complex and recurrent issues in our lab environment and suggest solutions and improvements to your team and other departments.
You stay informed of (newly introduced) conferencing solutions and related technologies.
Professional skills we’re looking for:
You are motivated to become a product expert in our conferencing and AV solutions.
You have a technical bachelor or master degree (e.g. Electronics, ICT, electromechanics etc.).
You are fluent in English. Knowledge of other languages is a plus.
You are prepared to spend up to 20% of your time abroad.
But our ideal colleague…
Is able to remain calm in stressful situations and are good in prioritizing.
Values customer intimacy and has a proactive approach to problem solving.
What’s in it for you?
The chance to work on state-of-the-art products in a market that represents sustainability;
A full time contract (38 hour week) at a company that has international success, but remains solidly rooted in Belgium as it keeps on growing;
An attractive salary, supplemented with our personalized Televic Bonus Plan as well as legal benefits;
An environment driven by teamwork and the constant will to innovate;
The chance to deliver quality, because that’s what we stand for;
A stimulating, no-nonsense mentality, with an eye for your unique talents and growth.