Head of Services (m/w/d)
Berlin, Germany
We’re looking for a curious Head of Services
At Televic GSP we are dedicated to providing innovative and reliable railway passenger information and communication systems. With 35+ years of experience in the rail industry and in close cooperation with our customers, we design, produce, and maintain all own products and solutions. We are proud to say you will find our technology onboard 60,000+ vehicles worldwide.
But for that technology to enable our customers to excel, we need a curious Head of Services. Why curious? Because curiosity not only makes for better teamwork, it also creates new insights and possibilities. Besides that, technological leadership and innovation drive everything that we do. So, get on board with us and discover the rail communication technology of tomorrow.
ARE YOU...
- Curious about rail and public transportation?
- Interested in a strategic position with focus on After Sales / Services?
- And eager to work for an expanding organization with a global focus?
Working as Head of Services
- As head of service, you are the entrepreneur fully responsible for our services business: You manage and master the profit center KPI’s of the After Sales services business (e.g. order & bid pipeline, revenue, EBIT, ROI, cash);
- You continuously drive our services base business (repair center and obsolescence management) while defining, rolling out, and scaling new service offerings
- You are the senior manager defining, developing and delivering the After Sales Services end-2-end business plan
- You manage the Go-to-market together with Sales & Marketing and take up contacts with strategic clients in collaboration with Sales; you manage the services delivery – collaborating with other departments when needed
- You role model people leadership by motivating and inspiring your teams while developing their capabilities
- You report directly to the General Manager and partner continuously with other department related to Engineering, Product Management, Operations and Sales
Professional skills we’re looking for:
- Proven business acumen and a mindset for BD in a high-tech B2B ecosystem;
- Solid experience in motivating, inspiring, and leading diverse teams
- Balancing long-term strategic thinking while scaling short term operational efficiency;
- Tech savvy and knowledgable of Finance KPI’s;
- A relevant university degree and/ or MBA;
- Experience with IoT and SaaS and/or knowledge of Rail operations is a plus;
- Fluency in English and German (or willing to learn quickly).
But our ideal colleague…
- Also is a strong communicator, driving clear and straightforward expectations;
- Has an analytical mindset and is able to translate a complex environment into actionable plans, guaranteeing simplicity and efficiency for all stakeholders;
- Is willing to travel up to 20% of his/ her time;
- Has a no nonsense-mentality and is an inspiring change agent with a passion to win.
What’s in it for you?
- The opportunity to make a difference in a growing business with international success
- An attractive salary, supplemented with our Televic Bonus Plan as well as legal benefits;
- The chance to work on state-of-the-art projects in a market that represents sustainability;
- An environment driven by teamwork and the constant will to innovate;
- The chance to deliver quality, because that’s what we stand for;
- A stimulating, no-nonsense mentality, with an eye for your unique talents and growth.