Frequently Asked Questions (FAQs)

Do you have any questions about our products, solutions or services? Perhaps we’ve already answered them in our frequently asked questions list below.


Advertisement Management

Can I integrate an advertisement module into the LiveCoM Suite?

Yes! In the LiveCoM Suite, you can establish a set of rules that determine when exactly ads are shown in passenger information playlists or storyboards. If some ads are only relevant at a certain time or in a specific location, you can adjust the display schedule accordingly.

Bear in mind that our passenger information systems will always prioritise passenger information over ads.

How do I avoid interference between ads and passenger information systems?

You can manage the PIS configuration and advertisement visualisation in two separate modules. As a result, you can put one team in charge of informing the passengers and assign advertisement management to another, such as your marketing or business development department.

Which advertisement formats does Televic GSP support?

The LiveCoM Suite’s advertisement module supports campaigns with both static images and video content.

Why should I include on-board advertisements in my fleet?

Studies in the UK have shown that 14% of all annual online expenditure comes from train commuters, and that 70% of commuters have purchased something after seeing an on-board advertisement. As such, integrating ads into your PIS can help you save costs or even generate additional revenue. 

Passenger Information Systems

How do I maintain the same passenger experience in old and new rail fleets?

With our LiveCoM Suite, you can manage your passenger information systems for both old and new fleets from the same centralized system. To ensure a uniform passenger experience, we equip new fleets with the latest PIS software, and upgrade software in old fleets by means of a refurbishment project

What happens to the passenger information systems if the connection drops?

Our passenger information systems have been designed to keep working under challenging circumstances. If the internet connection drops, the system will continue to operate, using the latest data it received before the outage. Of course, new updates will be processed the moment connection is restored.  

The same is true for data that needed to be shipped from the train to landside systems while there was no connection. 

Which data can I use to improve passenger information systems and passenger experience?

Our passenger information systems provide clear information about everything that concerns the train, both on board and off board. These data relate mainly to the train itself, such as the vehicle layout, the current number of passengers, and the status of lavatories. 

Additionally, landside systems provide other types of information, such as real-time updates on anticipated arrivals, available connections in the next station, schedule changes, etc. 

Can I customise the LiveCoM Suite?

No, the LiveCoM Suite is a fully standardised out of the box solution with a wide range of functionalities, but no tailor-made application. This approach has many benefits for you as a customer, such as less risk of malfunctions and a shorter time to market.  

Since we keep improving our solutions to suit ever-changing passenger expectations, the subscription-based model you buy today will continue evolving its features to remain tuned to the market’s needs at all times. 

Do I need Televic GSP to change passenger information designs?

No. We keep you in the driver’s seat when it comes to informing passengers. The LiveCoM Suite enables you to independently determine which information is shown at a specific time. Feel free to add new media, change the overall look and feel of your displays, and reorganise your passenger information playlists

How can I make sure that passenger information is distributed at all times?

The LiveCoM Suite follows a cloud-first strategy, offering numerous benefits such as scalability, improved reliability, increased deployment speed, automated backups, etc. By digitising the information flows and bypassing IT management costs, you can focus entirely on your core business. 

What does the multi-tenant cloud hosting service entail?

Televic GSP offers two SaaS solutions: ‘multi-tenant cloud’ and ‘single-tenant cloud’. The multi-tenant cloud solution guarantees the most recent and improved features at all times, along with stability and security updates. No need to worry about hosting or maintaining a server. 

What does the single-tenant cloud hosting service entail?

Our ‘single-tenant cloud’ option is perfect for customers that require hosting in a specific region or a physically isolated environment. You can select a specific SLA level that best fits your needs in terms of availability and support. 

Audio systems

What types of audio systems does Televic GSP offer for trains?

We provide a complete integrated system consisting of a public address sub-system, an intercom sub-system, and a passenger information sub-system designed specifically for railway applications, ensuring clear and reliable communication on board.

Are Televic GSP's train audio systems compatible with different types of trains?

Yes, our systems are versatile and can be integrated into various types of trains, including high-speed, intercity, regional, and metro trains. Our TRACS audio system is modular and configurable to match the needs of different train types. Furthermore, the system can be extended with an interface to couple with existing fleets.

How do Televic GSP's audio systems comply with railway industry standards?

Our train audio systems are designed in compliance with international railway industry standards such as EN50155, IEEE STD-16, UIC568, and APTA ensuring robustness, safety, and reliability.

What kind of maintenance and support does Televic GSP offer for its train audio systems?

Our system is designed to optimize maintenance activities by providing support and tooling during installation, commissioning, and scheduled maintenance.  Furthermore, we provide comprehensive maintenance services and continued support to ensure optimal performance and longevity of the systems.

How does Televic GSP ensure the reliability and durability of its train audio systems?

Our products undergo rigorous testing to withstand the demanding conditions of rail environments, including vibration, temperature variations, and EMC.  Televic GSP goes beyond the normative requirements by adding engineering testing based on our long history in the railway market to ensure a very reliable product.    

Can Televic GSP's train audio systems integrate with other on-board systems?

Yes, our TRACS audio system is designed for seamless integration with other on-board systems like HMI’s, control systems, CCTV systems, Mobile devices, and wayside systems.  Thanks to the fully documented and free-to-use third party SDK, the integration effort for other systems is largely reduced.

What innovations does Televic GSP bring to its train audio systems?

We constantly innovate by incorporating the latest technologies.  These innovations include state-of-the-art audio enhancement algorithms, cybersecurity, optimized workflows for mixed staff operation (on-board & wayside), wireless technologies, speech-to-text, text-to-speech, etc.

How are software updates managed for the audio systems?

Software updates can be managed remotely or manually, depending on the system setup. These updates ensure the system remains up-to-date with the latest features and security patches.  The update process is cybersecure and uses a robust mechanism to recover from sporadic failed updates.  Software updates are made simple using a bundled update principle, guaranteeing the consistency of the installation. 

Condition Based Maintenance and Bogie Monitoring

Can COSAMIRA combine Safety functions with non-safety functions in the same installation?

Yes. COSAMIRA has an architecture that has a split between safety and non-safety functions.

Which kind of data can COSAMIRA generate?

COSAMIRA can generate data streams over a WebSocket, or store internal blobs or structured data.

Can COSAMIRA run third-party applications?

Yes. COSAMIRA is an open software platform. We provide it with a toolchain that allows customers to develop third-party applications that can run locally and interact with Televic GSP applications.

The caveat is that we only enable third-party applications to run as non-safe applications. This guarantees the isolation of safe functions.

Can the safety functions use a remote sensor?

Safety functions can use external sensors connected via one of the many connectors (CAN, IEPE, CLD, Ethernet etc.)

Could COSAMIRA work without remote sensors?

COSAMIRA has a set of redundant internal IMU sensors. This allows us to have a fully integrated solution for safety control or monitoring applications.

Can COSAMIRA integrate third-party sensors?

COSAMIRA has numerous physical ports that allow it to connect to third-party sensors via iepe, cld, can, 4-20mA, and ethernet interfaces.

What are the processing capabilities of COSAMIRA?

​​​​​​COSAMIRA has a cortex A9 dual-core processor coupled to 1GB of RAM.

How does COSAMIRA expose data?

COSAMIRA can expose the data it generates through a rest API.

Can COSAMIRA work without a cloud connection?

COSAMIRA has enough processing capacity to do edge computing and work standalone without needing a cloud solution. COSAMIRA has approximately 50GB of storage available.

Where should I mount the COSAMIRA edge?

COSAMIRA has ruggedized housing that allows it to sustain harsh environments (dust, humidity, and vibration), allowing it to be bogie mounted. It can also be car mounted.

Does Televic GSP offer an end-to-end solution?

Televic GSP can offer a complete CBM ecosystem. That includes:

  • Sensors: To capture all the different physical metrics (temperature, acceleration, speed, position, oil viscosity etc.)
  • A COSAMIRA gateway: To aggregate and/or process sensor data (for train monitoring)
  • Cloud: to store data and further process the data (for train and or fleet monitoring)
  • Monitoring Algorithm: Used to do sensor-data processing. And that can be deployed either on COSAMIRA edge and or COSAMIRA cloud
Video surveillance camera


Can your CCTV system optimize my processes?

Yes, we enable different types of video recordings of the vehicles, footage management and streaming to the wayside, remote access to the stored data, and analysis possibilities. Our video management software offers an intuitive, simple, and fast data evaluation.

We provide artificial intelligence algorithms, e.g., to recognize predictive maintenance or generate metadata. Our focus on obsolescence management enables FFF (Form, fit, and function) solutions over a long time.

What are the technologies that will determine the future of video surveillance?

Artificial Intelligence algorithms and more powerful cameras will offer new possibilities and functions. Wireless technologies will enable remote access and optimized video management.

How do you handle camera integration?

We handle the project customization and secure an excellent integration into the system under consideration of compliance with customer requirements and relevant standards. We test cameras from international manufacturers and focus on building solid partnerships. This enables us to select the best-adapted solution for each application and project requirement in the market. 

What benefits do you offer?

We have over 20 years of experience in video surveillance with our video recorder (in the 6th generation). We offer you:

  • End to End Hardware and Software solutions from the cameras, recorder, data storage, video management software, remote cloud solutions, and service software for configuration and installation of the system. 
  • Integration with our passenger information systems
  • Reliable and durable solutions
  • Obsolescence management with long-term support for FFF solutions
  • Long-term maintenance and support SLAs

Onboard Networks & Connectivity

Are the ConNET Switches cyber secure?

Yes, our switches fulfill most of the IEC 62443-4-2 requirements. Moreover, we are continuously working on improvements to achieve further certifications.

Do I need to configure each switch inside the train?

No, you don't need to. The Televic GSP development team will take care of that and create the configuration according to the scope of your project.

During the project phase, please align with your Televic GSP project manager on the network topology.

How do I update firmware and configuration?

Step 1: Connect your laptop to the train environment/network.

Step 2: Start the "Televic GSP Customer Tool" and select the project-related package containing firmware and configuration.

Step 3: Start the software deployment. Afterward, all updates and configuration will be done automatically.

Are the switches future-proof?

Yes. Our switches already support a speed of 10GBit. They are cutting the edge of network technology in trains. This speed allows high-bandwidth applications or multiple parallel applications.

Furthermore, we constantly maintain and improve the firmware and security to serve you the best in the market.


What is Televic GSP doing related to cybersecurity?

To continuously improve the quality of Televic GSP solutions, we are enhancing security via an organization-wide cybersecurity program. This program is implemented by a dedicated security team, which supports all products and projects.

As widely known, the security of a system is as strong as its weakest link. Therefore, our security approach is holistic, focusing on people and technology.

Security is a shared responsibility. Everyone is involved, from management to production, across multiple teams and locations. More specifically, during the development of products & projects, a Secure Development LifeCycle (SDLC) is used.

Which Cybersecurity norms are used in Televic GSP?

Televic GSP’s cybersecurity roadmap is based on industry standards IEC 62443 (Industrial Communication Networks - Network and system security), ISO 27001 (Information Security Management Systems), TS 50701 (Railway Applications - Cybersecurity), and other security standards.

Televic GSP’s security requirements are based on IEC 62443 and are evolving towards IEC 62443 Security Level 2, primarily focusing on product components with a broad attack surface.

In addition, the certification at company level towards ISO 27001 was started.

What can Televic GSP offer to customers related to cybersecurity?

Televic GSP offers secure products & projects and security services. As our products are the building blocks for complete systems, we develop products that are secure by design.

Multiple secure products with customer-specific additional requirements/features are combined and integrated into a project.

During this integration phase, security products receive a secure configuration, and security on the project level is re-evaluated. Due to changing technologies and the discovery of new bugs or exploits, Televic GSP keeps systems secure for the complete lifecycle of the system via additional security services.


What is the Speech-to-text solution for railway?

Our Speech-to-Text solution is a cutting-edge, offline, onboard AI-powered tool designed to convert manual announcements into subtitles that can be displayed on the screens onboard or on apps.

How does this technology work in a railway environment?

The technology utilizes advanced speech recognition algorithms to understand station names and other railway-specific vocabulary common in railway environments. Additionally, it is highly performant in the challenging acoustic environment found in trains. 

What languages does the system support?

Currently, our system has been tested in English. We're, however, open to expanding our language database and ensuring its accuracy and wide-ranging applicability.

How can this solution improve railway operations?

This solution streamlines communication with passengers by providing accurate, real-time transcriptions of announcements. It delivers these announcements not only audibly but also visually, catering to diverse passenger needs. Moreover, it facilitates the log-keeping of manual announcements and enhances safety by ensuring clear and precise communication.

Is the system compatible with existing railway communication systems?

Yes, our solution is designed to be embedded in our LiveCoM suite passenger information solution. We aim for a smooth introduction and continuity in operations.

How does the system handle different accents and speech impediments?

Our solution is trained on a diverse dataset, enabling it to understand and transcribe a wide range of accents and speech patterns effectively. We continuously update our models to improve accuracy and inclusivity.

What are the security measures in place to protect sensitive data?

We prioritize data security by adhering to industry-standard protocols and complying with data protection regulations. User data is processed with the utmost confidentiality and integrity.

How is the system trained to understand railway-specific terminology?

The system is specifically augmented with real-time contextual information. This specialized training ensures that it accurately recognizes and transcribes technical jargon and contextual details unique to the railway industry.

What are the system requirements for installing this solution?

The system requires a dedicated computing device that is connected to the PIS network. Therefore, it can be integrated into existing railway passenger information systems (PIS).


TFT Displays

What is the difference between TFT and LED monitors for train passenger information systems, and which are better suited?

Both TFT monitors and LED displays offer unique benefits for use in passenger information systems on trains. TFT monitors offer higher resolution and superior video display capabilities, making them ideal for displaying detailed information and videos. On the other hand, LED screens are more energy-efficient and provide better color accuracy. The choice between the two depends on specific needs, such as the desired image quality, energy consumption, and installation environment.

TFT monitors are generally better suited for passenger information systems due to their higher resolution and superior video display capabilities. They provide clearer images and more detailed information, making them ideal for displaying schedules, maps, and videos. TFT displays also offer consistent brightness and color accuracy, enhancing the overall passenger experience with sharp and vibrant visuals.


What screen sizes are typically available for passenger information monitors in trains and how does size affect user experience?

Passenger information monitors typically range from 17" to 43". Larger screens offer improved visibility and can display more information, enhancing the overall passenger experience. The choice of size depends on the specific application and location within the train. 

LiveDIS on train information monitors are available in several formats and sizes. LiveDIS is available in standard 16:9 formats and FullHD, as well as stretched and ultra-wide formats.

What technical requirements must passenger information monitors meet to accommodate the specific operating conditions in trains?

On-train monitors must comply with standards such as EN 50155, which ensures they can handle the temperature, humidity, and vibration conditions of train operations. This standard ensures the monitors can perform reliably in the demanding environment of rail transport.

How are passenger information monitors integrated into the train network to update and display real-time information?

LiveDIS monitors are integrated into the train network via Ethernet or wireless connections, allowing for real-time updates and accurate passenger information display. This integration ensures passengers receive timely updates on their journey, such as next-stop announcements and any changes in schedule. It is a perfect fit for Televic LiveCoM Suite PIS software and audio system TRACS.

What types of screens are suitable for the train's exterior and how are they protected from environmental factors?

Outdoor screens are designed to be weatherproof, UV-resistant, and have anti-glare coatings. These features maintain readability and durability in various environmental conditions. TFT screens with very high nits brightness are required for outdoor applications to ensure visibility. Still, they can have disadvantages due to heat generation compared to LED screens, which are more efficient in managing heat.

How is the readability of passenger information monitors optimized for different lighting conditions and viewing angles?

High brightness, wide viewing angles, and high contrast ratios ensure readability in different lighting conditions. These features, along with anti-reflective coatings, help maintain clear visibility even in direct sunlight or low-light environments within the train.

What types of touchscreen technologies are used in passenger information monitors, and what are their advantages?

Capacitive and resistive touchscreens offer precise input and durability. Capacitive touchscreens provide a more responsive and modern user experience, while resistive touchscreens can be used with gloves, making them suitable for different operational needs. The touch functionality on LiveDIS monitors is optionally available.

How are passenger information monitors positioned in the interior and seating areas of a train to maximize visibility for passengers?

LiveDIS monitors are positioned above doors or in central areas to maximize visibility for passengers. We collaborate with the train manufacturer to find the ideal placement for visibility and readability, ensuring compliance with TSI requirements. This strategic positioning ensures that information is easily accessible to all passengers, enhancing the overall travel experience.

How is the accessibility of passenger information monitors ensured to enhance usability for all passengers?

High contrast, adjustable text sizes, and synchronized audio announcements from TRACS system enhance accessibility for all passengers. These features ensure that even passengers with visual or hearing impairments can easily access the necessary travel information, promoting inclusivity.

What brightness values ​​are typical for passenger information monitors in trains and how do they affect readability in various lighting conditions?

Typical brightness ranges from 250 to 1200 cd/m² (nits), ensuring readability in various lighting conditions. High brightness is crucial for maintaining visibility in bright sunlight, while lower settings can be used in dim environments to reduce glare and eye strain.

What interfaces are available for passenger information monitors to integrate with other train systems, such as passenger counting systems, speakers, or passenger communication systems?

Interfaces like Ethernet and Wi-Fi allow integration with other train systems, ensuring seamless communication and data exchange. LiveDIS connectivity supports information synchronization across different onboard systems, enhancing the overall efficiency of train operations.

What standards and regulations are adhered to by passenger information monitors to ensure safety, interoperability, and reliability in train operations, such as EN 50155 for rail applications?

LiveDIS complies with standards like EN 50155 and EN 45545-2 for safety, reliability, and fire protection. These standards ensure that the monitors meet the rigorous demands of train environments, including resistance to fire and electromagnetic interference.

What certifications and approvals are required to install passenger information monitors on trains, and how are these procedures typically conducted?

Installing passenger information monitors requires EN 50155 certification and approvals from rail authorities. This process ensures that the monitors meet all necessary safety and operational standards, making them suitable for use in the rail industry. Televic offers LiveDIS in building block concepts with LiveDIS | F flush mounting device, LiveDIS | S Surface mounted device, LiveDIS | G full glass device, and the ceiling monitor concepts with double-sided screens LiveDIS | V in V-shape form and LiveDIS | T in T-shape hanging on the ceiling. 

How are passenger information monitors integrated into the maintenance and support processes for the train operator to ensure smooth operation and quick troubleshooting?

LiveDIS is integrated with maintenance systems for easy diagnostics and quick repairs. This integration helps ensure minimal downtime and efficient operation, as any issues can be promptly identified and resolved, maintaining the reliability of the information display system.

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Frequently asked questions