Frequently asked questions

FAQs

Do you have any questions about our products, solutions or services? Perhaps we’ve already answered them in our frequently asked questions list below.

Advertisement Management

Can I integrate an advertisement module into the LiveCoM Suite?

Yes! In the LiveCoM Suite, you can establish a set of rules that determine when exactly ads are shown in passenger information playlists or storyboards. If some ads are only relevant at a certain time or in a specific location, you can adjust the display schedule accordingly.

Bear in mind that our passenger information systems will always prioritise passenger information over ads.

How do I avoid interference between ads and passenger information systems?

You can manage the PIS configuration and advertisement visualisation in two separate modules. As a result, you can put one team in charge of informing the passengers and assign advertisement management to another, such as your marketing or business development department.

Which advertisement formats does Televic GSP support?

The LiveCoM Suite’s advertisement module supports campaigns with both static images and video content.

Why should I include on-board advertisements in my fleet?

Studies in the UK have shown that 14% of all annual online expenditure comes from train commuters, and that 70% of commuters have purchased something after seeing an on-board advertisement. As such, integrating ads into your PIS can help you save costs or even generate additional revenue. 

Passenger Information Systems

How do I maintain the same passenger experience in old and new rail fleets?

With our LiveCoM Suite, you can manage your passenger information systems for both old and new fleets from the same centralized system. To ensure a uniform passenger experience, we equip new fleets with the latest PIS software, and upgrade software in old fleets by means of a refurbishment project

What happens to the passenger information systems if the connection drops?

Our passenger information systems have been designed to keep working under challenging circumstances. If the internet connection drops, the system will continue to operate, using the latest data it received before the outage. Of course, new updates will be processed the moment connection is restored.  

The same is true for data that needed to be shipped from the train to landside systems while there was no connection. 

Which data can I use to improve passenger information systems and passenger experience?

Our passenger information systems provide clear information about everything that concerns the train, both on board and off board. These data relate mainly to the train itself, such as the vehicle layout, the current number of passengers, and the status of lavatories. 

Additionally, landside systems provide other types of information, such as real-time updates on anticipated arrivals, available connections in the next station, schedule changes, etc. 

Can I customise the LiveCoM Suite?

No, the LiveCoM Suite is a fully standardised out of the box solution with a wide range of functionalities, but no tailor-made application. This approach has many benefits for you as a customer, such as less risk of malfunctions and a shorter time to market.  

Since we keep improving our solutions to suit ever-changing passenger expectations, the subscription-based model you buy today will continue evolving its features to remain tuned to the market’s needs at all times. 

Do I need Televic GSP to change passenger information designs?

No. We keep you in the driver’s seat when it comes to informing passengers. The LiveCoM Suite enables you to independently determine which information is shown at a specific time. Feel free to add new media, change the overall look and feel of your displays, and reorganise your passenger information playlists

How can I make sure that passenger information is distributed at all times?

The LiveCoM Suite follows a cloud-first strategy, offering numerous benefits such as scalability, improved reliability, increased deployment speed, automated backups, etc. By digitising the information flows and bypassing IT management costs, you can focus entirely on your core business. 

What does the multi-tenant cloud hosting service entail?

Televic GSP offers two SaaS solutions: ‘multi-tenant cloud’ and ‘single-tenant cloud’. The multi-tenant cloud solution guarantees the most recent and improved features at all times, along with stability and security updates. No need to worry about hosting or maintaining a server. 

What does the single-tenant cloud hosting service entail?

Our ‘single-tenant cloud’ option is perfect for customers that require hosting in a specific region or a physically isolated environment. You can select a specific SLA level that best fits your needs in terms of availability and support. 

Condition Based Maintenance and Bogie Monitoring

Can COSAMIRA combine Safety functions with non-safety functions in the same installation?

Yes. COSAMIRA has an architecture that has a split between safety and non-safety functions

Which kind of data can COSAMIRA generate?

COSAMIRA can generate data streams over a WebSocket, or store internal blobs or structured data.

Can COSAMIRA run third-party applications?

Yes. COSAMIRA is an open software platform. We provide it with a toolchain that allows customers to develop third-party applications that can run locally and interact with Televic GSP applications.

The caveat is that we only enable third-party applications to run as non-safe applications. This guarantees the isolation of safe functions.

Can the safety functions use a remote sensor?

Safety functions can use external sensors connected via one of the many connectors (CAN, IEPE, CLD, Ethernet etc.)

Could COSAMIRA work without remote sensors?

COSAMIRA has a set of redundant internal IMU sensors. This allows us to have a fully integrated solution for safety control or monitoring applications.

Can COSAMIRA integrate third-party sensors?

COSAMIRA has numerous physical ports that allow it to connect to third-party sensors via iepe, cld, can, 4-20mA, and ethernet interfaces.

What are the processing capabilities of COSAMIRA?

​​​​​​COSAMIRA has a cortex A9 dual-core processor coupled to 1GB of RAM.

How does COSAMIRA expose data?

COSAMIRA can expose the data it generates through a rest API.

Can COSAMIRA work without a cloud connection?

COSAMIRA has enough processing capacity to do edge computing and work standalone without needing a cloud solution. COSAMIRA has approximately 50GB of storage available.

Where should I mount the COSAMIRA edge?

COSAMIRA has ruggedized housing that allows it to sustain harsh environments (dust, humidity, and vibration), allowing it to be bogie mounted. It can also be car mounted.

Does Televic GSP offer an end-to-end solution?

Televic GSP can offer a complete CBM ecosystem. That includes:

  • Sensors: To capture all the different physical metrics (temperature, acceleration, speed, position, oil viscosity etc.)
  • A COSAMIRA gateway: To aggregate and/or process sensor data (for train monitoring)
  • Cloud: to store data and further process the data (for train and or fleet monitoring)
  • Monitoring Algorithm: Used to do sensor-data processing. And that can be deployed either on COSAMIRA edge and or COSAMIRA cloud

Onboard Networks & Connectivity

Are the ConNET Switches cyber secure?

Yes, our switches fulfill most of the IEC 62443-4-2 requirements. Moreover, we are continuously working on improvements to achieve further certifications.

Do I need to configure each switch inside the train?

No, you don't need to. The Televic GSP development team will take care of that and create the configuration according to the scope of your project.

During the project phase, please align with your Televic GSP project manager on the network topology.

How do I update firmware and configuration?

Step 1: Connect your laptop to the train environment/network.

Step 2: Start the "Televic GSP Customer Tool" and select the project-related package containing firmware and configuration.

Step 3: Start the software deployment. Afterward, all updates and configuration will be done automatically.

Are the switches future-proof?

Yes. Our switches already support a speed of 10GBit. They are cutting the edge of network technology in trains. This speed allows high-bandwidth applications or multiple parallel applications.

Furthermore, we constantly maintain and improve the firmware and security to serve you the best in the market.

CYBERSECURITY

What is Televic GSP doing related to cybersecurity?

To continuously improve the quality of Televic GSP solutions, we are enhancing security via an organization-wide cybersecurity program. This program is implemented by a dedicated security team, which supports all products and projects.

As widely known, the security of a system is as strong as its weakest link. Therefore, our security approach is holistic, focusing on people and technology.

Security is a shared responsibility. Everyone is involved, from management to production, across multiple teams and locations. More specifically, during the development of products & projects, a Secure Development LifeCycle (SDLC) is used.

Which Cybersecurity norms are used in Televic GSP?

Televic GSP’s cybersecurity roadmap is based on industry standards IEC 62443 (Industrial Communication Networks - Network and system security), ISO 27001 (Information Security Management Systems), TS 50701 (Railway Applications - Cybersecurity), and other security standards.

Televic GSP’s security requirements are based on IEC 62443 and are evolving towards IEC 62443 Security Level 2, primarily focusing on product components with a broad attack surface.

In addition, the certification at company level towards ISO 27001 was started.

What can Televic GSP offer to customers related to cybersecurity?

Televic GSP offers secure products & projects and security services. As our products are the building blocks for complete systems, we develop products that are secure by design.

Multiple secure products with customer-specific additional requirements/features are combined and integrated into a project.

During this integration phase, security products receive a secure configuration, and security on the project level is re-evaluated. Due to changing technologies and the discovery of new bugs or exploits, Televic GSP keeps systems secure for the complete lifecycle of the system via additional security services.

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